FAQs

For Buyers

1. What is Mansa Marketplace?

This is normal. Peptide powders may appear as a solid mass but can break up into powder during shipping. This does not affect the quality or purity of the product.

Anyone! Whether you’re in Africa or anywhere else in the world, you can shop for unique, high-quality African products on our platform.
3. How do I create an account?
Click on “Sign Up” at the top of the page, enter your details, and verify your email or phone number. It’s quick and free!
We offer a wide range of products, including agriculture, fashion, handmade crafts, electronics, beauty, and more. Explore our categories to find what you’re looking for.
Use the search bar or browse through our categories. You can filter by price, location, or seller ratings to find exactly what you need.
Yes! All products are sourced directly from African farmers, artisans, and entrepreneurs. We also verify sellers to ensure quality and authenticity.
7. What payment methods are accepted?
We accept mobile money (M-Pesa, Airtel Money Orange money), credit/debit cards, PayPal, and bank transfers.
No, all fees are transparent. You’ll see the total cost, including shipping, before you confirm your order.
Absolutely. We use secure payment gateways and escrow protection to ensure your transactions are safe.
10. How does shipping work?
We partner with reliable logistics providers to deliver your orders. Shipping costs and delivery times vary depending on your location and the seller’s location.
Yes, once your order is shipped, you’ll receive a tracking number to monitor its progress.
Yes, we ship to most countries. Check the product page for specific shipping details.
13. What if I receive a damaged or incorrect item?
Contact our customer support team within 7 days of delivery, and we’ll help you resolve the issue, including arranging returns or refunds if needed.
You can return items within 14 days of delivery, provided they are unused and in their original packaging. Some items (e.g., perishables) may not be eligible for returns.
Refunds are processed within 5-7 business days after we receive the returned item.
16. How do I reset my password?
Click on “Forgot Password” on the login page, enter your email, and follow the instructions to reset your password.
Yes, you can update your profile, shipping address, and payment information in the “Account Settings” section.
18. How do I contact customer support?

You can reach us via email at support@mansamarketplace.com, phone at +234 123 456 7890, or live chat on our website.

Our team is available 24/7 to assist you.