We want you to be completely satisfied with your purchase. If you’re not happy, here’s how we handle returns and refunds.

  • Returns: Items must be returned within 14 days of delivery in their original condition and packaging.
  • Non-Returnable Items: Customized or perishable items are non-refundable unless they arrive damaged or defective.
  • Refunds: Once your return is received and inspected, we will process your refund within 5–10 business days.
  • Exchanges: We only replace items if they are defective or damaged. Please contact us at info@masamoussa.com with proof (images or video) within 48 hours of receiving the product.
  • Return Shipping: The customer is responsible for return shipping unless the item is defective or incorrectly shipped.